We are seeking a highly organized and proactive individual to support our operations, customer communication, and internal coordination. This role is critical to ensuring that day-to-day processes run smoothly across our kitchen, delivery, and customer accounts. You will work closely with our management team and play a key role in maintaining accurate information, clear communication, and timely issue resolution.
East Harlem, NYC (On-site, Monday–Friday, 8:00am–4:00pm)
Responsibilities:
CUSTOMER SUCCESS
Serve as a point of contact for school partners and parents
Assist with onboarding new school accounts and parent customers
Respond to inquiries regarding menus, ingredients, and deliveries
Track account updates and communicate changes to internal teams
Support reimbursement tracking and account adjustments
DATA & ADMINISTRATIVE SUPPORT
Maintain and update Google Sheets and internal systems
Format, print and organize daily production paperwork
Manage calendars related to production and delivery schedules
Ensure accuracy and consistency of operational data
OFFICE COORDINATION
Communicate updates between kitchen, delivery, and office teams
Assist with relaying schedule changes, delays, and delivery updates
Support smooth day-to-day production and delivery execution
PROBLEM SOLVING
Address day-to-day issues as they arise and escalate when needed
Identify recurring issues and share observations with management
Support implementation of process improvements
Additional Tasks May Include:
Assist with basic HR and administrative paperwork
Support accounts receivable/payable coordination
Provide general operational support to the management team
We are looking for a candidate with :
- Bachelor’s degree required
- Experience in operations, administration, or customer support preferred
- Strong proficiency in Google Sheets and basic data management
- Excellent attention to detail and organizational skills
- Strong communication skills
- Ability to multitask and work in a fast-paced environment
- Self-motivated and dependable
- Spanish is a plus
This is a full time hourly position $26 / hr DOE
About Us
LiTTLE GREEN GOURMETS is a fresh kids meal company dedicated to growing smart eaters! Our meals are delivered to children throughout NYC daily and made from the best local and organic ingredients. Our meticulous attention to quality and detail has helped us grow quickly and we are looking for talented, quality-minded people to join our team and grow with us!
