Job overview: We are looking for a proactive, detail-oriented Operations Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced, digital-first retail environment and is passionate about building the behind-the-scenes systems that drive exceptional customer experiences. This is a high-impact, cross-functional role that reports directly to the co-founders and collaborates closely with teams across buying, marketing, customer experience, and finance. You should be equally comfortable in setting strategic direction and in rolling up your sleeves to solve operational issues in real time. Your leadership will be instrumental in scaling our business and maintaining operational excellence as we grow.
As the Operations Manager, you will be the key driver behind the efficiency, reliability, and scalability of our operational infrastructure — with a primary focus on eCommerce operations, while also overseeing the needs of our Brooklyn-based retail store.You’ll be responsible for managing product flow from supplier to customer, ensuring that orders are fulfilled accurately and on time, inventory is well-maintained and synchronized across platforms, and all systems are optimized for growth. Whether it’s improving our internal workflows, working closely with our 3PL, streamlining product deliveries and launches, or coordinating with the store team, you’ll have a hand in every major operational touchpoint of the business.
Who you are: Smart, driven analytical individual who likes to work in a fast paced environment, appreciates team work, eager to perform and a problem solver. You are committed to your personal performance and the greater good of the company. Extremely detail oriented while also able to see and be a big picture thinker. You are full of positivity and can-do energy who is happy to roll your sleeves up and see yourself as part of the PORTA family.
Location and timing: The role is full time in New York
Key Responsibilities
Cross-Functional Internal Operations Leadership
- Act as the operational glue between buying, marketing, fulfillment, and retail teams, ensuring alignment across timelines, inventory readiness, and launch planning.
- Facilitate communication between departments to ensure clarity on product availability, shipping schedules, and launch planning.
- Analyze existing operations and identify opportunities to improve communication, workflow, efficiency, reduce costs, and scale processes.
- Lead implementation or integration of operational tools (ERP, WMS, inventory software, etc.)
Operational Systems & Process Development
- Develop and maintain operational processes that support efficient workflows between the buying, 3PL, retail, and marketing teams.
- Ensure systems (Shopify, inventory management, shipping platforms) are optimized for scale, visibility, and accuracy.
- Collaborate with the buying team to track product data, purchase orders, and shipping timelines across systems.
- Work with fulfillment teams to document and refine SOPs, ensuring consistent handling of product from inbound to delivery.
Vendor Coordination and Execution & Supply Chain Management
- Serve as the main point of contact for operational coordination with third-party vendors and logistics partners, ensuring service levels, timelines, and expectations are met.
- Ensure accountability to agreed-upon processes and timelines
- Maintain accurate inventory records and syncs across eCommerce platform, retail POS, and warehouse systems.
- Identify and implement tools or systems to streamline inventory management and reporting.
Importing & Financial Efficiency
- Identify opportunities to improve the cost-effectiveness and efficiency of importing products from overseas.
- Monitor freight, duties, and logistics expenses, recommending cost-saving initiatives that do not compromise quality or timing.
- Stay updated on international shipping trends, trade regulations, and potential disruptions affecting the supply chain.
Minimum Requirements
- 5-year experience in operations in a high-growth company preferably in a DTC/eCommerce or consumer products environment.
- Bachelor’s degree or equivalent work experience
- Strong understanding of eCommerce platforms (Shopify), shipping tools, and 3PL operations.
- Experience with inventory management and order fulfillment systems.
- Ability to analyze data, spot inefficiencies, and implement practical solutions.
- Strong organizational and project management skills; comfortable wearing multiple hats in a lean team.
- Excellent communication, multitasking and collaboration skills.
- Experience supporting physical retail operations, even at a small scale.
- Skilled in Shopify, Excel, Google suite
- A growth mindset: the desire to learn, grow, and embrace new ideas
- Must be US Citizen or green card holder
- Must be 18 years of age or older
- Nice to Have
- Background in tableware, home goods, or lifestyle retail
- Experience with ERP system implementation or system migrations
- Familiarity with sustainable packaging or supply chain practices
Experience launching or scaling omnichannel fulfillment
What We Offer
- Competitive salary + performance bonus
- Health benefits & paid time off
- Flexible work environment (office, hybrid, or remote, depending on location)
- Team discount
- Opportunity to shape the operations of a growing, design-driven brand
About Us
PORTA's philosophy centers on bridging heritage craft and contemporary design by curating and collaborating with artists and artisans across Europe. Our collection reflects a dedication to craftsmanship whether humble and hand-hewn or polished and pristine, each piece honoring our founders’ Italian roots as well as their global travels and inspirations.
At PORTA, we believe in the transformative power of everyday objects to enrich daily rituals. Whether enjoying a casual meal or hosting a festive gathering, our products are crafted to elevate these moments, fostering connection and joy.
Located in the heart of Brooklyn's historic antiques row, our 450 square-foot storefront was designed by Architectural Digest AD100’s Studio Giancarlo Valle, and is an intimate space that brings together natural materials and domestic textures, creating the perfect setting for an ever-evolving array of tableware and homewares to discover and delight in.
