At Duet, we believe the personal connection between an older adult and the person supporting them is essential. Thus, we take a categorically different approach to recruitment in the home care industry. We attract respectful and curious individuals from various fields who are passionate about supporting others. Some of them have worked as home care aides or nursing assistants, while others are artists, performers, graduate-level students, or semi-retired or “encore” career professionals who simply want to make a difference in someone’s life.
Our Staffing Coordinators become the experts on both our clients and our caregivers. They consider each person’s experiences, preferences, and personalities to make great connections. Thus, this is a position that requires you to solve both scheduling puzzles and people puzzles.
You will get to know our caregivers starting with the interview process and furthermore through continuous feedback as they work with our clients. Eventually, you will play a crucial role in matching the right caregiver with the right client at the right time.
Maintaining our culture is very important to us. You’ll find our workplace to be supportive and collaborative. And we’re looking for more empathic and motivated professionals who want to make a difference in our employees’ and clients’ lives.
Responsibilities
You will play an integral role in assigning and scheduling our roster of caregivers to our clients. This position requires you to develop a working relationship with many of our employees, as well as our clients and their family members.
Caregiver Scheduling & Management
• Understanding clients’ needs and finding the appropriate caregiver(s) to work with them
• Coordinate with clients and caregivers to generate schedules
• Handle caregiver vacation time and urgent call-outs
• Track caregiver late shift alerts
Caregiver Onboarding & Administration
• Conduct interviews and help lead orientations for potential and onboarded caregivers
• Maintain caregiver files
• Routinely assess caregiver performance and document accordingly
Requirements
• Bachelor’s Degree or higher
• Comfort in managing and prioritizing an ever-changing workload
• Adept at learning new software
• Ability to quickly come up with creative solutions
• Strong interpersonal skills
• Enjoy collaborative work
• A driving force for help support vulnerable populations
Preferences
• Knowledge of Microsoft productivity applications
• Experience in home care, healthcare staffing, or another related field
• Experience in a staffing or coordination role
About Us
Duet is a companion care agency serving Manhattan, Northern Brooklyn, and parts of Queens and the Bronx. Our mission is to connect our elder clients with outstanding companions who can improve their quality of life through social engagement, meaningful activities, and help with daily tasks that get more difficult with age.
